Frequently Asked Questions

Our Health Guarantee means that your puppy will come vet checked. You must take your pup to the veterinarian within 72 hours of receiving them for another vet check. If your puppy is diagnosed with a genetic disorder or disease, then we will replace the puppy after being notified of the disorder by a licensed veterinarian.

Yes. We do a very thorough check from their toes to their ears!

A health guarantee is a document that shows that your puppy was cleared for travel by a licensed veterinarian. This shows you that your puppy was checked for any infectious diseases before heading your way!

Flying a puppy is completely safe. There are some breed restrictions when it comes to flying. These breeds will have to be delivered by ground transport:

Affenpinscher, American Staffordshire Terrier, Boston Terrier, Boxer (all breeds), Brussels Griffon, Bulldog (all breeds), Cane Corso, Dogue De Bordeaux, English Toy Spaniel, Japanese Chin, Lhasa Apso, Mastiff (all breeds), Pekingese, Pit Bull, Presa Canario, Pug (all breeds), Shar Pei, Shih Tzu, Staffordshire Bull Terrier, and Tibetan Spaniel.

Based on USDA guidelines, a puppy cannot travel before 8 weeks of age. When it comes to smaller breeds, some of them can’t fly until they are at least 2 pounds or 12 weeks of age. We at Puppygram care about the safety of our puppies and will not let a puppy fly or travel before they meet these requirements, to ensure their safe travel to your home.

Besides flying, we can deliver the puppy to your front door based on location from the headquarters and distance from the breeder. Flying and ground transportation are the main ways to deliver the puppy to your home. Some breeds can only be delivered via ground transportation because of health restrictions.

See “Is flying a puppy a safe way to transport them?” above for the full list of breed restrictions for flying.

Our breeders are background checked and may have a USDA license or state license if required by the state, which helps to ensure the quality of your puppy. We only choose from the best breeders we can.

Yes. We make sure every breeder goes through an on-site inspection by our director of breeder development and staff.

Our breeders have to pass a code of ethics which includes providing quality food, water and care to protect the health and welfare of the puppies. They must also provide proper vet care for disease prevention, have a clean, well-kept facility, have knowledge working with pets (including proper handling techniques), and have an exercise area and playground for puppies. Any person who purposely mistreats pets will not be tolerated as a Puppygram breeder.

A breeder would get rejected if they don’t pass our on-site inspection. This could mean that they don’t take care of their puppies up to our standard. It could even mean that they don’t have the necessary licenses to be used as a quality breeder for our corporation.